Medical Social Work

Identifying economically or socially vulnerable patients for social‑medicine support

Conducting psychosocial assessments to gauge individual and family needs

Linking patients and carers to community, governmental, and hospital resources

Performing home visits for follow‑up after discharge

Co‑ordinating patient repatriation when clinically and socially appropriate

Providing treatment literacy, preventive‑care education, and general health counselling

Case Management

An evidence‑based, patient‑centred process that assesses needs, plans interventions, co‑ordinates services, and monitors progress to ensure continuity of care.

Referrals

Connecting patients to specialised professionals, community resources, and support services tailored to each individual’s psychosocial, financial, or rehabilitative needs.

Health Education

Delivering clear, accessible information on disease management, treatment options, and preventive practices to empower patients and families in decision‑making.

Patient Advocacy

Acting as a liaison between patients and healthcare providers to ensure voices are heard, rights are protected, and equitable access to medical and social services is achieved.

Works in multidisciplinary teams alongside clinicians, nurses, and allied health professionals

Partners with community organisations, NGOs, and government welfare agencies

Integrated within the broader Medical Assistance Department to streamline support pathways

Skilled social workers trained in medical, psychiatric, and community social work

Comprehensive case‑management model ensuring seamless access to resources

Strong advocacy for vulnerable populations, safeguarding patient rights

Evidence‑based interventions that improve adherence, recovery, and quality of life