Our Departments | Nyeri County Referral Hospital

Vision Statements

To be the leading ICT department providing innovative solutions that enhance efficiency, productivity, and quality of service.
To empower the organization through technology, enabling seamless delivery of services and improved decision-making through digital transformation and innovation.
To achieve excellence in service delivery.

Mission Statement

To design, implement, and maintain robust ICT systems that support the organization's strategic objectives, ensuring reliability, security, and efficiency.

About the Department

Established in 2010 under the guidance of the Hospital Administration, the ICT Department at Nyeri County Referral Hospital plays a critical role in enhancing healthcare delivery through modern technology. It supports all digital infrastructure across departments, ensures secure access to information, and manages enterprise systems including HMIS. The department is also tasked with overseeing the hospital's security systems, including CCTV surveillance, helping maintain both digital and physical safety.

Early Years

Manual Processes – Initial hospital operations were entirely manual, relying on paper-based documentation and basic office tools.
Introduction of Computers – The year 2010 marked the introduction of computer systems and HMIS (Hospital Management Information Systems), bringing much-needed accountability and efficiency to hospital operations.

Evolution

Departmentalization – With the growth of ICT needs, a dedicated department was created to manage digital systems, support users, and lead innovation across hospital units.
Network Infrastructure – The hospital now boasts advanced network capabilities, including Local Area Networks (LANs), Wide Area Networks (WANs), and high-speed internet connectivity.
Queue Management – Recently integrated digital queue management systems to improve orderliness and patient flow within outpatient departments.
Enterprise Systems – Continuous development and updates of the HMIS to reflect evolving hospital needs and integration with new systems.

Modern Era

Digital Transformation – Leading hospital-wide initiatives that leverage cloud computing, artificial intelligence (AI), and the Internet of Things (IoT) for smarter healthcare solutions.
Cybersecurity – Prioritizing the protection of patient data and institutional systems through robust security measures and compliance with data protection standards.

Why Choose Us

Well-established ICT infrastructure serving all hospital departments
Strategic focus on innovation, automation, and digital integration
Reliable and secure HMIS platform supporting clinical and administrative operations
Dedicated to enhancing service delivery through modern technology
Also oversees physical security systems, including CCTV and surveillance

Contact

For ICT support, system access, or partnership inquiries, contact the ICT Department through internal extension or email admin@nyerireferralhospital.co.ke. Office Hours: Monday to Friday, 8:00 AM – 5:00 PM